Frequently asked Questions

payment

All payments and credits are handled exclusively in Euro. eva blut 's partner for secure online payment transactions is PayPal.

return of goods

You may cancel the contract within 14 days' time from the date you received the goods you have ordered in writing or by returning the goods to us. In the event of cancellation, the full or partial refund of the purchase price will only be provided at the time you return the goods you have received to us.

Please return goods to the following address:
EVA BLUT – Buchleitner
Kühfußgasse 2 
1010 Vienna
Austria

You must return the goods to us in unused condition, enabling them to be resold as new, and in their original packaging. In the case of items that have been impaired by traces of usage, eva blut will charge you a reasonable fee for the decrease in value. The same applies where any accessories or parts are missing at such time as the goods are returned. No right of return applies if the original label was removed from the goods, inasmuch as we are entitled to presume in such a case that you have accepted the goods. Please use the enclosed return slip and return sticker for returning the goods.
You are financially responsible for the costs of returning the goods. In the event that the goods are returned to us freight collect/postage due, we are entitled to retain a corresponding amount and/or to invoice you for such amount.

legal advice on right of rescission 
specimen cancellation form (Download)

price

Our prices are quoted in Euros and include VAT.